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What Companies Are In The Consumer Services Field?

What are the companies that are in the field that comprises the consumer services? The consumer service industry covers various businesses that cater to different consumers’ needs. Whether you need an auto repair or you want to lease a car, several businesses offer services to meet these needs.

Companies in the consumer services industry include companies such as retailers, restaurants, and travel-related companies. Services can include providing products related to the areas a business specializes in and further includes any services offered by a company.

What Is A Consumer Services Firm?

Before we answer the question, we need to know what is a consumer service firm. A consumer services firm is a company that provides products and services to consumers. The consumer service industry is one of the largest in the world, with many different types of companies providing a wide range of products to a broad spectrum of customers. Some of the more common examples include establishments such as retail shops, banks, financial institutions. As well as restaurants, hotels, travel agencies, and car dealerships.

The range of consumer services firms is vast, but they all have something in common: they provide goods or services to customers who purchase them directly from the company that produces them. This contrasts with industrial services firms like airlines or manufacturers, which sell their goods through wholesalers or other middlemen before reaching their final destination.

The consumer services industry has been growing steadily over time as people have become more conscious about their spending habits and concerned with how much they spend on various items. This trend has led to increased competition among companies in the field, making it necessary for them to offer competitive prices while maintaining high-quality standards so as not to lose customers’ trust.

Consumer services firms can be divided into two main categories:

  • Retailers: These companies offer a wide variety of products for consumers to purchase. Retailers such as grocery stores, department stores, specialty shops, and boutiques. Some retailers also include franchises that operate on a national or global scale. Others are independent businesses owned by local entrepreneurs.
  • Goods producers: Goods producers produce goods for sale by retailers or directly to consumers. These include manufacturers of electronics such as computers, televisions, and appliances; producers of food products; manufacturers of household goods such as soaps or detergents; clothing manufacturers; manufacturers of industrial supplies such as chemicals or lubricants; automobiles; airplanes; pharmaceuticals and medicines; publishers who produce printed materials such as books or newspapers; publishers who produce audio-visual materials such as music CDs, DVDs or software programs; producers of digital content online such as news articles on websites.

What Industries Are In The Consumer Services Field?

Source: TEDxTalks

Industries that provide personal and corporate solutions to clients are included in the Consumer Services industry. Such as business services, government services and personal services are the three subsectors of this industry.

Business Services include companies that provide business support services, such as:

  • Accounting,
  • advertising and marketing,
  • legal services,
  • clerical services,
  • computer systems design and related services,
  • architectural design related services,
  • engineering and scientific research and development services;
  • the temporary staffing of business operations;
  • the leasing of equipment;
  • employment placement agencies;
  • travel arrangement services;
  • document preparation services;
  • personnel supply services.

Personal Services include companies that provide:

  • beauty shops, 
  • hair salons and other personal care services; 
  • amusement parks, theme parks, and arcades; 
  • dry cleaning or laundry service; 
  • coin-operated laundries and dry-cleaning establishments; 
  • pet care facilities (including kennel boarding); 
  • photo finishing laboratories; 
  • funeral homes; 
  • dating service establishments; 
  • golf courses; bowling alleys; 
  • massage therapy establishments; 
  • residential care facilities for persons with disabilities (except nursing homes);
  • campgrounds (except trailer camps); 
  • campsites (except trailer camps).

Government Services include companies that provide 

  • government-related services, including
  • Defense and aerospace contractors
  • Financial services firms (brokers, investment bankers, and so on)
  • Accounting firms
  • Consulting firms (management consultants)

What Companies Are In The Consumer Services Field and How to get a Job Within Them?

The word “consumer services” refers to a wide range of occupations. The field includes positions like salespeople, customer service representatives, and account executives. Other positions do not fall under this category but are similar in nature. If you’re looking for a job in the consumer services field, many options are available to get your foot in the door. Here are some tips for how to get started:

Identify the field

You must first learn about consumer services before applying for jobs. “What exactly will you have to deal with in this industry?” First of all, you must think about yourself. Also think about what are the benefits and drawbacks? Considering these variables will aid you in making better decisions.

Need training and keep your skills up to date

Are you trying to get a job? Then try to learn anything new. Extensive reading, taking language training, attending skill programs, or following instructional videos online are all good ways to improve your skills. Understand that regardless of the type of employment you pursue, you must develop your linguistic skills.

Make a fantastic resume

Remember that a properly-written resume can give the firm an opportunity over the other job applicants; therefore, you should create one. Your cv should address all of the industry’s recruiting requirements. Consumer Services organizations, for instance, seek keyboard skills, expertise in a second or foreign language, computer literacy, and relationship management talents.

Ready yourself for the interview

Lastly, examine the organization and comprehend your potential function to prepare for the first interview. To make an impression on your recruiter, you should effectively improve your assurance and communication.

It is important to note that finding work in the Consumer Services area is not tough because most positions simply demand entry-level skills. Since you’ve been hired, you can continue to improve your knowledge and ability to advance in your firm.

What Are The Job Benefits

low angle photography of high rise building
Photo by Shridhar Gupta

If you are interested in working in the consumer services field, you should consider the following benefits:

Flexible hours

You can choose your own hours, so long as they meet the requirements of your employer. This permits you to have more flexibility over your timetable and integrate work and family obligations.

Excellent payment

Consumer services professionals earn an average of $20 per hour or more. The top 10 percent of workers earn more than $32 per hour, more than double the national average hourly wage of $16.54.

Job security

The Bureau of Labor Statistics predicts that employment opportunities for consumer services workers will grow by 27 percent between 2014 and 2024, much faster than average for all occupations combined.

Opportunities for advancement

Many companies offer training programs that may help employees advance their skills. As well as to move up within the company hierarchy. Or into other positions within their industry or even other industries with similar skillsets.

Retirement savings plan

Many companies have 401(k) retirement plans for their employees, allowing them to save for retirement while deferring taxes until they retire or leave the company. Some companies also have similar plans for non-union employees called 403(b)s that allow them to contribute up to $18,000 per year (or $24,000 if you’re over 50).

Health insurance

Nearly all employers offer health insurance benefits, including dental coverage and vision and prescription drug plans. Some even offer life insurance or disability insurance.

Category Of Consumer Service Companies

A consumer service company is a business that provides a service to consumers. While most consumer service companies sell their products directly to consumers, some offer services to other businesses, such as insurance and financial services.

Consumer service companies can be categorized as follows:

Banks and credit unions: These financial institutions provide financial services to consumers. They also lend money to businesses and individuals, accept deposits, transfer funds between accounts, and make loans. Some banks provide investment advice, while others sell mutual funds or stocks.

Insurance companies: These organizations sell insurance policies to individuals and businesses. They also pay out claims when policyholders experience an event not covered by their policy. Insurance companies also invest premiums paid by policyholders, so they have money available for paying future claims. Some insurance companies also provide financial advice for retirement planning purposes.

Travel agencies: These agencies help people plan trips by booking travel reservations at hotels and airlines, renting cars, and handling all aspects of the trip from start to finish (including getting passports). Travel agencies can also book cruises and package tours combining airfare with hotel accommodations at resorts in foreign locations worldwide.

What Are The Top 25 Companies In The Consumer Services Field?

The consumer services industry encompasses many companies that provide products and services to consumers for personal use. Wealth management, care services, insurance, property investment, and tourism are all part of the consumer service industry. The consumer services sector also includes companies that sell consumer products such as clothing, electronics, and food to individuals.

Some examples of consumer service companies include:


black and gray nike logo
Photo by Bram Van Oost

Tesla is a consumer service company. The company does not sell cars directly to consumers, so it’s been able to avoid the dealership model that other automakers use. Instead, it sells vehicles directly through its own website and stores. Tesla also has a network of “service centers” worldwide where customers can get their cars fixed or upgraded. Tesla employees, not franchisees, run these service centers.

The company has also launched an initiative called “Tesla Care,” which provides free lifetime maintenance on Tesla vehicles. This program is similar to the free oil changes and tire rotations offered by other automakers. Unlike those programs, it’s not limited to new owners; anyone who buys a Tesla vehicle gets free maintenance for life.


It sells its products and services to consumers, who use them in their own homes. Apple’s customers are not other businesses or governments; they’re consumers who use Apple products for personal reasons. People buy iPhones because they want to be able to take photos of their kids and send them to their relatives. They buy Macs because they want to be able to do work on them at home or the office. They get iPads to have a convenient way to play video games and view movies while on the go.

Apple doesn’t sell software or hardware directly to other companies; it sells those products directly to consumers. That’s why Apple doesn’t release quarterly results as other tech companies do; it only reports earnings once per quarter when it releases its financial results for the entire year.


Expedia operates the online travel agency websites of many airlines and hotel chains, including American Airlines, Air Canada, Delta Air Lines, United Airlines, Virgin Atlantic Airways, and Marriott Hotels. Expedia also owns CheapTickets, Orbitz and Hotwire. They’ve worked hard to build a customer service team that is experienced, knowledgeable, and ready to help you book your next vacation.

Samsung Electronics

person holding white android smartphone
Photo by Daniel Romero

Samsung Electronics is the largest telecommunication digital technology firm as well as the nation’s fastest semiconductor maker behind Intel. It is a global leader in consumer electronics, telecommunications, semiconductors, and also appliances. Furthermore, it is a major component supplier for the PC and internet industries. Samsung Electronics’ revenue was equal to 17.8% of South Korea’s $1 trillion economy in 2018. Their products are known for their quality and innovative features that help people connect, communicate and share.

Uber Technologies

Uber is a ride-sharing company that aims to make transportation more accessible, affordable, and fun. Its challenge is to create transportation as dependable as flowing water for everyone worldwide. The following are some of the advantages of adopting Uber Technologies for consumer service businesses:

  • The determination to keep track of the solutions you provide. You can also decide and choose from a range of facilities to suit your specific needs.
  • The potential to take advantage of existing technologies. Uber is built on top of existing technologies like GPS, smartphones, and credit cards.
  • The capacity to collaborate with persons who have prior relationships with the clients. Uber has an extensive background in this area, so there’s no need to train anyone on how to provide excellent service.
  • The ability to get paid quickly through online payment systems like PayPal or QuickBooks makes it easier than ever before for you to get paid by your customers.


Coming right up is The United Parcel Service (UPS) who carries out consumer package delivery worldwide. The company employs more than 360,000 people and has more than 95,000 trucks that make more than 1.5 million deliveries per day. UPS also offers a variety of jobs in consumer service delivery and transportation.

UPS include jobs such as driving, customer service, and management positions. Many of these positions require special skills and training. The company offers full-time, part-time as well as temporary employment opportunities with competitive pay rates and benefits packages.

UPS also offers several benefits to employees, including health insurance options, dental plans, vision coverage, and life insurance policies, depending on the position they hold within the company. Some positions require additional training or certifications, such as HazMat certification or CDL licenses.

Marriott International

Marriott International is one of the largest employers in the world, with more than half a million employees. The partners are Its most valuable asset at Marriott International, It believes. Empathy, honesty, and flexibility are the cornerstones of their workplace strategy. They are committed to providing a safe and secure work environment for their associates. By fostering open communication and using conflict resolution methods that encourage input and mutual respect.

Marriott International also offers extensive benefits for consumer service employees, including:

  • Medical: full medical coverage for you, your spouse, your domestic partner, and your children (ages 19 or younger)
  • Dental: dental coverage for you and your dependents
  • Vision: vision coverage for you and your dependents
  • Prescription drug plan: prescription drug coverage is available at a low cost through CVS/Caremark with no deductible or out-of-pocket expenses*
  • Life insurance: Employees are eligible for a free life insurance policy of up to $200,000.

Prime Video (Amazon)

Amazon Prime Video is a movie, tv series, and creative content streaming platform. Amazon provides a streaming video service called Prime Video. It is designed to be integrated with other Amazon services such as Prime Music and Amazon Music Unlimited. The service was first announced in September 2014 and launched on January 12, 2016. The following benefits apply to Amazon employees who work in the consumer service companies:

  • Competitive compensation package
  • Medical, dental, vision, and life insurance plans
  • 401(k) plan with a match on employee contributions up to 3% of pay
  • Paid time off – vacation, holiday, and sick time

Hertz Global Holdings, Inc.

The Hertz Corporation has been named one of Fortune magazine’s 100 Best Companies to Work For for eight consecutive years, a distinction shared by only 16 other companies. The Company is also ranked #1 on Working Mother magazine’s “100 Best Companies for Working Mothers” list and received the National Association for Female Executives (NAFE) 2013 Catalyst award for its efforts toward gender parity. Hertz is dedicated to providing benefits that help the employees achieve professional and personal success. At Hertz, you can take advantage of a comprehensive benefits package such as:

  • Competitive compensation
  • Health and wellness programs
  • Employee assistance program (EAP) and legal assistance program (LAP)
  • Stock purchase plan (ESPP) and 401(k) savings plan with matching contributions
  • Employee discount on all Hertz products and services

Avis Budget Group, Inc.

This company is dedicated to assisting you in finding your dream job at Avis Budget Group, Inc. Whether you’re looking for a job in customer service, sales, or management, They have a wide range of opportunities for you to choose from. They also offer competitive compensation and benefits packages to those who live and work in the areas where they operate. Their benefits include:

  • Medical, dental, and vision insurance
  • 401(k) savings plan with company match
  • Paid time off and vacation policies that reach up to 12 weeks annually (depending on state law)

McDonald’s Corporation

a mcdonald's restaurant lit up at night
Photo by Shahbaz Ali

McDonald’s is one of the most popular fast-food chains in the world. Skilled workers for the organization can choose from various job options and advantages. In addition, McDonald’s offers great benefits to its employees. These include things such as medical insurance, paid vacation, and 401(k) matching.

  • Training: McDonald’s provides extensive training programs for all employees, including managers and corporate executives. This ensures that all employees are well trained in their respective fields and perform their jobs efficiently.
  • Working Hours: There are no set working hours for employees at McDonald’s; however, most workers do not work late shifts or weekends because most locations close at 10 pm or 11 pm on weekdays and 9 pm on weekends.
  • Pay Rate: Pay rates vary from location to location; however, you can expect an average hourly wage of $8-$12 per hour, depending on your experience level and position in the company hierarchy.

Yellow Pages Group Co. (Canada)

Yellow Pages Group Co. (Canada) is a leading provider of Canada’s online and printed advertising media. The Company operates the website as well as the phone book business in Canada. Including directory assistance services, print directories, online search and display advertising. In addition it operates telemarketing services, media planning, buying services, and other related products and services. The benefits of working in a consumer service company can be numerous. Some of the more common benefits include:

  • Health and dental insurance
  • Maternity and paternity leave
  • Life insurance
  • 401(k) plan with matching contributions
  • Paid holidays for full-time employees

Sonic Drive-In Restaurants

Sonic Drive-In® is a fun, upbeat restaurant that serves hamburgers, hot dogs, sandwiches, salads, and desserts. Our restaurants offer a unique drive-in experience with car shop service and outdoor seating. While they’re known for their craveable burgers and shakes, you’ll also find various other options on the menu.

Sonic Drive-Ins is dedicated to creating a friendly work environment for its workers. They believe in rewarding hard work and dedication with competitive pay and benefits. A career at Sonic Drive-In offers opportunities to learn new skills, build your resume and advance your career.


  • Medical/Dental Insurance
  • Vacation Time Off
  • Holiday Pay

Bank of America Corporation

person holding white and red card
Source: ETF Stream

Bank of America Corporation, headquartered in Charlotte, North Carolina, is a global financial services company with assets of $2.5 trillion, providing banking, investments, and other financial services to corporations and individuals in the United States and worldwide. The bank provides a range of benefits for employees, including:

  • Health insurance. Bank of America offers several health care insurance choices to its workers and their families.
  • Dental insurance. The bank offers dental plans that provide comprehensive dental coverage for employees and their families.
  • Vision care coverage. Bank of America covers the cost of vision care (glasses and contacts) for its employees and their immediate family members.
  • Life insurance. The bank offers life insurance coverage equal to one year’s pay at death for all eligible full-time employees who have worked more than six months with the company. There is no timeframe for this advantage, which is offered to all workers after 90 days.

Accidental death and dismemberment insurance (AD&D). This coverage pays $50,000 if you’re killed on the job or lose an arm or leg in an accident at work; it also pays $25,000 if you lose an eye or become totally disabled due to illness. There is no timeframe for the reward after one year of employment.

Ebay Inc.

Consumer service is all about creating a great experience. Whether you’re a call center, retail store, or hotel, the best way to create a positive customer experience is to treat employees well and provide them with the tools they need to succeed. At eBay Inc., they have many benefits that help us do just that.

Benefits include:

  • Healthcare coverage: The comprehensive medical and dental plans cover employees and dependents.
  • Life insurance: They offer basic life insurance coverage as a benefit for all employees.
  • Retirement savings plans: They offer both a 401(k) plan and a Roth 401(k) plan with company matching contributions.
  • Time off: They have substantial paid time off plans covering weekends, sick days, and holidays.

Equal employment opportunity policy: The commitment to diversity ensures that they will not discriminate against anyone based on race, color, religion, gender identity or expression, sexual orientation, national origin, veteran status, or disability status in hiring or retaining an employee for any position within eBay Inc., including those positions involving leadership responsibilities or positions requiring contact with customers or clients.

JPMorgan Chase & Co.

JPMorgan Chase & Co. is a significant worldwide financial service provider and one of the country’s major banks. Entrepreneurs, customers, and investment firms can choose from a wide choice of investment and services, banking products, and credit. JPMorgan Chase & Co. is committed to being the best bank for the customers, balancing that with a strong commitment to responsible growth and investing in the communities where everyone lives and works. Over 300,000 people work for the company worldwide.

Providing personal service to clients through sales activities, including cash management products such as checking accounts, certificates of deposit (CDs), money market accounts (MMAs), or credit cards.

Mastercard Incorporated

Mastercard Incorporated is one of the world’s largest payment companies and a member of the S&P 500 index. The corporation has operations in 22 countries, such as the US, Latin America, Canada, and the UK.

Mastercard provides consumers with both credit and debit cards. Merchants worldwide can use the industry’s digital transaction and receiving facilities. Mastercard has more than 3,400 employees worldwide and more than 1,000 offices in 107 countries.

Employee stock purchase plans (ESOPs) allow individuals to partake in the organization’s growth. Advantages such as medical services and retirement funds schemes are also accessible to clients.

PayPal Holdings, Inc.

PayPal Holdings, Inc. is an American technology company that links sellers and buyers of virtual goods. It is the world’s largest bill payment organization. They operate an open and secure payments ecosystem that underpins commerce for millions of businesses and consumers and facilitate billions of dollars in digital transactions.

Their vision is to democratize financial services and create greater economic opportunity for people worldwide through Their unique combination of technology innovation, strategic partnerships, and operational excellence.

As a member of the PayPal family, they offer some of the most competitive benefits available in the industry today. Their comprehensive health plan covers medical, dental, and vision expenses and other benefits such as short-term disability insurance, life insurance, and accidental death and dismemberment insurance. You will have exposure to 401(k) retirement funds with corporate matching donations in addition to improvements.

Discover Financial Services

Discover Financial Services is a software-based consumer finance company with a global consumer focus. They’re a leader in payment processing and financial transaction processing, and they operate the Discover card program. They also serve as a direct bank, offering personal loans and savings products to its customers.

For the eighth year in a row, Discover Financial Services has been recognized as one of the world’s largest and most responsible firms. Because they are committed to doing business ethically that fosters the development of people. It also protects customers’ assets, and strengthens their communities.

Home Depot, Inc.

Home Depot is a great place to work. They hire people who enjoy helping others, and they’re looking for those with a passion for customer service. They try to make work as fun as possible because they know that happy employees are the key to great customer service. Home Depot offers competitive pay, excellent benefits as well as great opportunities for career growth. Loyalty, honesty, authenticity, and creativity are ingrained in Its attitude.

Home Depot’s benefits include things such as:

  • Health insurance
  • Dental insurance
  • Vision care
  • Life insurance (employee-paid) and accidental death/dismemberment coverage

The Walt Disney Company

At Disney, they’re all about making your dreams come true. They provide a variety of chances for professional and personal growth. And when you join their team, you become part of an inclusive culture where diverse perspectives matter and everyone’s voice can be heard. Workers at the Walt Disney Company have access to various perks, notably paid time off, health and surgical coverage, and more.

The company offers vacation days as well as sick leave. In addition, After five years of service, Disney also provides full-time workers with two-week paid holiday breaks. Disney offers a variety of health care plans for its employees. The company currently offers the following plans:

  • Medical Plan — This plan includes things such as medical, prescription drug, and dental coverage with an annual deductible of $1,000 per individual or $2,000 per family.
  • Supplemental Medical Plan- includes things such as vision and prescription drug coverage with no deductible.

Bottom lines

So now you know, consumer services isn’t a specific company in and of itself, but rather, it encompasses many different fields. Whether you’re a banker working for the biggest commercial bank globally or a dermatologist offering cosmetic procedures to wealthy clients, you likely work in the consumer services field and offer products and services directly to consumers.


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