Companies in the Consumer Services Industry: A Guide to the Field and Job Opportunities

Which companies are in the consumer services field? This industry includes businesses that provide a range of services to meet different consumer needs, such as auto repairs and car leasing.

Consumer services companies encompass retailers, restaurants, and travel-related companies. They offer products and services specific to their specialties.

What Is A Consumer Services Firm?

To answer the question, a consumer service firm provides products and services to consumers. This industry includes retail shops, banks, restaurants, hotels, travel agencies, and car dealerships.

Consumer services firms provide goods/services directly to customers, unlike industrial services firms that sell through middlemen.

The consumer services industry is growing due to people being more mindful of their spending and wanting competitive prices without compromising quality. This has increased competition among companies.

Consumer services firms can be divided into two main categories:

Retailers: These companies offer a wide variety of products for consumers to purchase. Retailers such as grocery stores, department stores, specialty shops, and boutiques. Some retailers also include franchises that operate on a national or global scale. Others are independent businesses owned by local entrepreneurs.

Goods producers create and sell various products such as electronics, food, household goods, clothing, industrial supplies, automobiles, airplanes, pharmaceuticals, printed materials, audio-visual materials, and digital content.

What Industries Are In The Consumer Services Field?

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Industries that provide personal and corporate solutions to clients are included in the Consumer Services industry. Such as business services, government services and personal services are the three subsectors of this industry.

Business Services include companies that provide business support services, such as:

  • Accounting,
  • advertising and marketing,
  • legal services,
  • clerical services,
  • computer systems design and related services,
  • architectural design related services,
  • engineering and scientific research and development services;
  • the temporary staffing of business operations;
  • the leasing of equipment;
  • employment placement agencies;
  • travel arrangement services;
  • document preparation services;
  • personnel supply services.

Personal Services include companies that provide:

  • beauty shops, 
  • hair salons and other personal care services; 
  • amusement parks, theme parks, and arcades; 
  • dry cleaning or laundry service; 
  • coin-operated laundries and dry-cleaning establishments; 
  • pet care facilities (including kennel boarding); 
  • photo finishing laboratories; 
  • funeral homes; 
  • dating service establishments; 
  • golf courses; bowling alleys; 
  • massage therapy establishments; 
  • residential care facilities for persons with disabilities (except nursing homes);
  • campgrounds (except trailer camps); 
  • campsites (except trailer camps).

Government Services include companies that provide 

  • government-related services, including
  • Defense and aerospace contractors
  • Financial services firms (brokers, investment bankers, and so on)
  • Accounting firms
  • Consulting firms (management consultants)

What Companies Are In The Consumer Services Field and How to get a Job Within Them?

Consumer services” covers various jobs like salespeople, customer service reps, and account executives. Similar occupations also exist. To start a career in this field, consider these tips:

Identify the field

You must first learn about consumer services before applying for jobs. “What exactly will you have to deal with in this industry?” First of all, you must think about yourself. Also think about what are the benefits and drawbacks? Considering these variables will aid you in making better decisions.

Need training and keep your skills up to date

If you’re seeking employment, try expanding your knowledge. Engage in extensive reading, language training, skill programs, or online instructional videos to enhance your abilities. Keep in mind that regardless of the job you’re pursuing, improving your linguistic skills is essential.

Make a fantastic resume

A well-written resume can give you an advantage over other applicants. Make sure your CV meets the industry’s requirements, such as keyboard skills, second language proficiency, computer literacy, and relationship management abilities.

Ready yourself for the interview

Lastly, examine the organization and comprehend your potential function to prepare for the first interview. To make an impression on your recruiter, you should effectively improve your assurance and communication.

It is important to note that finding work in the Consumer Services area is not tough because most positions simply demand entry-level skills. Since you’ve been hired, you can continue to improve your knowledge and ability to advance in your firm.

What Are The Job Benefits

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If you are interested in working in the consumer services field, you should consider the following benefits:

Flexible hours

You can choose your own hours, so long as they meet the requirements of your employer. This permits you to have more flexibility over your timetable and integrate work and family obligations.

Excellent payment

Consumer services professionals earn an average of $20 per hour or more. The top 10 percent of workers earn more than $32 per hour, more than double the national average hourly wage of $16.54.

Job security

The Bureau of Labor Statistics predicts that employment opportunities for consumer services workers will grow by 27 percent between 2014 and 2024, much faster than average for all occupations combined.

Opportunities for advancement

Many companies offer training programs that may help employees advance their skills. As well as to move up within the company hierarchy. Or into other positions within their industry or even other industries with similar skillsets.

Retirement savings plan

Many companies have 401(k) retirement plans for their employees, allowing them to save for retirement while deferring taxes until they retire or leave the company. Some companies also have similar plans for non-union employees called 403(b)s that allow them to contribute up to $18,000 per year (or $24,000 if you’re over 50).

Health insurance

Nearly all employers offer health insurance benefits, including dental coverage and vision and prescription drug plans. Some even offer life insurance or disability insurance.

Category Of Consumer Service Companies

A consumer service company is a business that provides a service to consumers. While most consumer service companies sell their products directly to consumers, some offer services to other businesses, such as insurance and financial services.

Consumer service companies can be categorized as follows:

Banks and credit unions: These financial institutions provide financial services to consumers. They also lend money to businesses and individuals, accept deposits, transfer funds between accounts, and make loans. Some banks provide investment advice, while others sell mutual funds or stocks.

Insurance companies: These organizations sell insurance policies to individuals and businesses. They also pay out claims when policyholders experience an event not covered by their policy. Insurance companies also invest premiums paid by policyholders, so they have money available for paying future claims. Some insurance companies also provide financial advice for retirement planning purposes.

Travel agencies: These agencies help people plan trips by booking travel reservations at hotels and airlines, renting cars, and handling all aspects of the trip from start to finish (including getting passports). Travel agencies can also book cruises and package tours combining airfare with hotel accommodations at resorts in foreign locations worldwide.

What Are The Top 25 Companies In The Consumer Services Field?

The consumer services industry offers products and services for personal use, including wealth management, care services, insurance, property investment, and tourism. It also includes companies selling consumer products like clothing, electronics, and food.

Some examples of consumer service companies include:


Photo by Bram Van Oost

Tesla is a special company that sells cars directly on their website and in their stores, without using dealerships. They also have their own service centers worldwide, where their employees offer car repairs and upgrades instead of using franchisees.

Tesla has introduced “Tesla Care,” offering lifelong maintenance for their vehicles, akin to free oil changes and tire rotations provided by other automakers. Unlike competitors, this program is not restricted to new owners; all Tesla buyers receive free maintenance throughout the vehicle’s lifespan.


Apple sells products and services to consumers for personal use. People buy iPhones to take and share photos, Macs for work, and iPads for gaming and entertainment on the move.

Apple doesn’t sell software or hardware directly to other companies; it sells those products directly to consumers. That’s why Apple doesn’t release quarterly results as other tech companies do; it only reports earnings once per quarter when it releases its financial results for the entire year.


Expedia runs travel websites for airlines and hotels like American Airlines, Air Canada, Delta Air Lines, United Airlines, Virgin Atlantic Airways, and Marriott Hotels. They also own CheapTickets, Orbitz, and Hotwire. Their customer service team is skilled and ready to help you book your next vacation.

Samsung Electronics

Photo by Daniel Romero

Samsung is a leading tech firm and major semiconductor maker that dominates various industries. Its revenue accounted for a significant portion of South Korea’s economy in 2018. Known for their innovative products, Samsung enables connection, communication, and sharing.

Uber Technologies

Uber is a ride-sharing company that aims to make transportation more accessible, affordable, and fun. Its challenge is to create transportation as dependable as flowing water for everyone worldwide. The following are some of the advantages of adopting Uber Technologies for consumer service businesses:

  • The determination to keep track of the solutions you provide. You can also decide and choose from a range of facilities to suit your specific needs.
  • The potential to take advantage of existing technologies. Uber is built on top of existing technologies like GPS, smartphones, and credit cards.
  • The capacity to collaborate with persons who have prior relationships with the clients. Uber has an extensive background in this area, so there’s no need to train anyone on how to provide excellent service.
  • The ability to get paid quickly through online payment systems like PayPal or QuickBooks makes it easier than ever before for you to get paid by your customers.


The United Parcel Service (UPS) is a global provider of consumer package delivery. It employs over 360,000 individuals and operates a fleet of more than 95,000 trucks, facilitating over 1.5 million daily deliveries. Furthermore, UPS provides diverse employment opportunities in consumer service delivery and transportation.

UPS include jobs such as driving, customer service, and management positions. Many of these positions require special skills and training. The company offers full-time, part-time as well as temporary employment opportunities with competitive pay rates and benefits packages.

UPS also offers several benefits to employees, including health insurance options, dental plans, vision coverage, and life insurance policies, depending on the position they hold within the company. Some positions require additional training or certifications, such as HazMat certification or CDL licenses.

Marriott International

Marriott International, a major employer with over 500,000 employees, values its partners as its key asset. Their workplace strategy focuses on empathy, honesty, and flexibility, aiming to create a safe and secure environment. Open communication and conflict resolution methods are used to encourage input and mutual respect.

Marriott International also offers extensive benefits for consumer service employees, including:

  • Medical: full medical coverage for you, your spouse, your domestic partner, and your children (ages 19 or younger)
  • Dental: dental coverage for you and your dependents
  • Vision: vision coverage for you and your dependents
  • Prescription drug plan: prescription drug coverage is available at a low cost through CVS/Caremark with no deductible or out-of-pocket expenses*
  • Life insurance: Employees are eligible for a free life insurance policy of up to $200,000.

Prime Video (Amazon)

Amazon Prime Video is a streaming platform for movies and TV shows. It is integrated with other Amazon services like Prime Music and Amazon Music Unlimited. It was announced in September 2014 and launched on January 12, 2016. Amazon employees in consumer service companies receive certain benefits.

  • Competitive compensation package
  • Medical, dental, vision, and life insurance plans
  • 401(k) plan with a match on employee contributions up to 3% of pay
  • Paid time off – vacation, holiday, and sick time

Hertz Global Holdings, Inc.

Hertz named one of Fortune’s top companies to work for for 8 years and #1 on Working Mother’s list. Also received NAFE’s 2013 Catalyst award. Offers comprehensive benefits for employee success.

  • Competitive compensation
  • Health and wellness programs
  • Employee assistance program (EAP) and legal assistance program (LAP)
  • Stock purchase plan (ESPP) and 401(k) savings plan with matching contributions
  • Employee discount on all Hertz products and services

Avis Budget Group, Inc.

This company is committed to helping you find your ideal job at Avis Budget Group, Inc. They offer various opportunities in customer service, sales, and management. Additionally, they provide competitive compensation and benefits packages for employees in their operational areas. The benefits include:

  • Medical, dental, and vision insurance
  • 401(k) savings plan with company match
  • Paid time off and vacation policies that reach up to 12 weeks annually (depending on state law)

McDonald’s Corporation

Photo by Shahbaz Ali

McDonald’s is one of the most popular fast-food chains in the world. Skilled workers for the organization can choose from various job options and advantages. In addition, McDonald’s offers great benefits to its employees. These include things such as medical insurance, paid vacation, and 401(k) matching.

  • Training: McDonald’s provides extensive training programs for all employees, including managers and corporate executives. This ensures that all employees are well trained in their respective fields and perform their jobs efficiently.
  • Working Hours: There are no set working hours for employees at McDonald’s; however, most workers do not work late shifts or weekends because most locations close at 10 pm or 11 pm on weekdays and 9 pm on weekends.
  • Pay Rate: Pay rates vary from location to location; however, you can expect an average hourly wage of $8-$12 per hour, depending on your experience level and position in the company hierarchy.

Yellow Pages Group Co. (Canada)

Yellow Pages Group Co. (Canada) is a top provider of Canada’s advertising media, both online and printed. They offer directory assistance, print and online search advertising, telemarketing services, and more. Working in a consumer service company has many benefits.

  • Health and dental insurance
  • Maternity and paternity leave
  • Life insurance
  • 401(k) plan with matching contributions
  • Paid holidays for full-time employees

Sonic Drive-In Restaurants

Sonic Drive-In is a lively restaurant that offers a variety of hamburgers, hot dogs, sandwiches, salads, and desserts. Our restaurants provide a distinctive drive-in experience with carhop service and outdoor seating. In addition to their renowned burgers and shakes, the menu also includes a selection of other choices.

Sonic Drive-Ins is dedicated to creating a friendly work environment for its workers. They believe in rewarding hard work and dedication with competitive pay and benefits. A career at Sonic Drive-In offers opportunities to learn new skills, build your resume and advance your career.


  • Medical/Dental Insurance
  • Vacation Time Off
  • Holiday Pay

Bank of America Corporation

Source: ETF Stream

Bank of America Corporation, headquartered in Charlotte, North Carolina, is a global financial services company with assets of $2.5 trillion, providing banking, investments, and other financial services to corporations and individuals in the United States and worldwide. The bank provides a range of benefits for employees, including:

  • Health insurance. Bank of America offers several health care insurance choices to its workers and their families.
  • Dental insurance. The bank offers dental plans that provide comprehensive dental coverage for employees and their families.
  • Vision care coverage. Bank of America covers the cost of vision care (glasses and contacts) for its employees and their immediate family members.
  • Life insurance. The bank offers life insurance coverage equal to one year’s pay at death for all eligible full-time employees who have worked more than six months with the company. There is no timeframe for this advantage, which is offered to all workers after 90 days.

Accidental death and dismemberment insurance (AD&D). This coverage pays $50,000 if you’re killed on the job or lose an arm or leg in an accident at work; it also pays $25,000 if you lose an eye or become totally disabled due to illness. There is no timeframe for the reward after one year of employment.

Ebay Inc.

Consumer service is all about creating a great experience. Whether you’re a call center, retail store, or hotel, the best way to create a positive customer experience is to treat employees well and provide them with the tools they need to succeed. At eBay Inc., they have many benefits that help us do just that.

Benefits include:

  • Healthcare coverage: The comprehensive medical and dental plans cover employees and dependents.
  • Life insurance: They offer basic life insurance coverage as a benefit for all employees.
  • Retirement savings plans: They offer both a 401(k) plan and a Roth 401(k) plan with company matching contributions.
  • Time off: They have substantial paid time off plans covering weekends, sick days, and holidays.

Equal employment opportunity policy: The commitment to diversity ensures that they will not discriminate against anyone based on race, color, religion, gender identity or expression, sexual orientation, national origin, veteran status, or disability status in hiring or retaining an employee for any position within eBay Inc., including those positions involving leadership responsibilities or positions requiring contact with customers or clients.

JPMorgan Chase & Co.

JPMorgan Chase & Co. is a global financial service provider and one of the country’s leading banks, offering a wide range of investment, banking, and credit products. They prioritize customer satisfaction while also focusing on responsible growth and community investment. The company boasts a workforce of over 300,000 people worldwide.

Providing personal service to clients through sales activities, including cash management products such as checking accounts, certificates of deposit (CDs), money market accounts (MMAs), or credit cards.

Mastercard Incorporated

Mastercard Incorporated is one of the world’s largest payment companies and a member of the S&P 500 index. The corporation has operations in 22 countries, such as the US, Latin America, Canada, and the UK.

Mastercard provides consumers with both credit and debit cards. Merchants worldwide can use the industry’s digital transaction and receiving facilities. Mastercard has more than 3,400 employees worldwide and more than 1,000 offices in 107 countries.

Employee stock purchase plans (ESOPs) allow individuals to partake in the organization’s growth. Advantages such as medical services and retirement funds schemes are also accessible to clients.

PayPal Holdings, Inc.

PayPal is a US company that connects virtual sellers and buyers. It is the biggest bill payment organization globally, facilitating billions of digital transactions for businesses and consumers.

Their vision is to democratize financial services and create greater economic opportunity for people worldwide through Their unique combination of technology innovation, strategic partnerships, and operational excellence.

As a PayPal member, you’ll enjoy top-notch benefits, including a comprehensive health plan, disability and life insurance, and a 401(k) with matching contributions.

Discover Financial Services

Discover Financial Services is a software-based consumer finance company with a global consumer focus. They’re a leader in payment processing and financial transaction processing, and they operate the Discover card program. They also serve as a direct bank, offering personal loans and savings products to its customers.

For the eighth year in a row, Discover Financial Services has been recognized as one of the world’s largest and most responsible firms. Because they are committed to doing business ethically that fosters the development of people. It also protects customers’ assets, and strengthens their communities.

Home Depot, Inc.

Home Depot is a fantastic workplace that values customer service and hires those who enjoy helping others. They prioritize employee happiness to ensure excellent customer service. With competitive pay, great benefits, and growth opportunities, Home Depot fosters loyalty, honesty, authenticity, and creativity.

Home Depot’s benefits include things such as:

  • Health insurance
  • Dental insurance
  • Vision care
  • Life insurance (employee-paid) and accidental death/dismemberment coverage

The Walt Disney Company

Disney offers opportunities for growth and a diverse and inclusive work culture. Employees enjoy benefits like paid time off and healthcare coverage.

The company offers vacation days as well as sick leave. In addition, After five years of service, Disney also provides full-time workers with two-week paid holiday breaks. Disney offers a variety of health care plans for its employees. The company currently offers the following plans:

  • Medical Plan — This plan includes things such as medical, prescription drug, and dental coverage with an annual deductible of $1,000 per individual or $2,000 per family.
  • Supplemental Medical Plan- includes things such as vision and prescription drug coverage with no deductible.

Bottom lines

Consumer services includes various industries, such as banking and cosmetic procedures, where professionals offer products and services to consumers.

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