Recall Email Outlook: Your Complete Guide to Undoing, Retracting, and Rescinding Sent Messages

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Email communication is a vital part of our professional and personal lives. Mistakes happen, and sometimes, you may find yourself wishing you could take back an email you just sent. Luckily, if you’re a Microsoft Outlook user, there’s a feature for that: email recall. 

This comprehensive guide will delve into the mechanics of recalling, rescinding, and retracting emails in Outlook. We’ll walk you through the step-by-step process, address limitations, differentiate between the different terms, and provide best practices to help you effectively manage your email communication

Additionally, we’ll answer some frequently asked questions and explore alternative strategies for managing email mistakes.

Understanding Email Recall

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Understanding the concept of email recall is fundamental to mastering effective communication and mitigating errors in our digitally-driven professional environments. In this section, we delve into the concept of ’email recall’ and highlight why it’s a crucial feature in email communication. Some might say it’s as important as mastering an email sign-off.

Defining Email Recall

Email recall, in essence, is a feature that allows users to retract or ‘unsend’ an email after it has been sent. It’s essentially your digital eraser, providing you a chance to correct errors or revise the content even after hitting the send button. This feature can be a lifesaver in scenarios where an email was sent prematurely, contained incorrect information, or was sent to the wrong recipient.

While not all email platforms support this feature, Microsoft Outlook is one of the few that does. When used correctly, it can save users from potentially embarrassing or even damaging situations by effectively ‘retrieving’ the email from the recipient’s inbox before it’s read.

The Purpose and Benefits of Email Recall

This feature is a modern solution to a modern communication problem. The following are some of its benefits. 

  • Damage Control: Email recall is crucial for damage control. In business communication, a misdirected or erroneous email can cause serious harm to professional relationships, or even result in legal consequences. In such scenarios, the ability to recall an email can prevent unnecessary damage.
  • Maintaining Professionalism: An email filled with typos, incorrect information, or one sent to unintended recipients, could seem unprofessional. Email recall helps maintain a professional image by allowing the sender to correct such mistakes.
  • Privacy Protection: In case confidential information is accidentally sent to the wrong person, recalling the email can protect privacy and maintain information security.

Understanding how to recall an email in Microsoft Outlook empowers users to take control of their digital communications and mitigate potential errors. In the next section, we will delve into the specifics of how Outlook facilitates this vital functionality and provide a step-by-step guide to efficiently recall emails.

Outlook’s Email Recall Feature: An Overview

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Microsoft Outlook provides users with a broad spectrum of features designed to make email communication seamless and efficient. One such feature, often underutilized due to lack of awareness or knowledge, is the ability to recall emails. This function serves as a lifeline in situations where an email is sent erroneously or prematurely. 

This section will provide an overview of Outlook’s email recall feature, and guide you through its basic functioning.

What is Outlook’s Email Recall Feature?

Outlook’s Email Recall feature allows you to retrieve a sent email before the recipient has opened it, essentially “unsending” the message. Once an email is recalled successfully, it disappears from the recipient’s inbox. Alternatively, you can choose to replace the recalled email with a new one, providing you an opportunity to correct mistakes or include forgotten details.

This feature is particularly useful in a corporate environment, where sending an incorrect or incomplete email can have significant consequences. It provides a level of control and flexibility that few other email platforms offer.

The Basic Operation of Outlook’s Email Recall

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The basic functioning of Outlook’s Email Recall feature involves the following steps. It’s important to note, however, that we’ll delve into more detailed instructions later in the article.

  1. Open your Sent Items folder in Outlook.
  2. Find and open the email you wish to recall.
  3. Click on the ‘Message’ tab in the toolbar, then select ‘Actions’.
  4. From the dropdown menu, select ‘Recall This Message’.
  5. Choose whether to delete the unread copy of the sent message or replace it with a new one.

Though these steps may appear straightforward, the successful recall of an email depends on certain conditions, such as the recipient’s email client and whether they’ve already opened the message.

In the following sections, we’ll unpack these conditions and offer a detailed guide on executing a successful email recall, along with alternatives and best practices to manage email communication effectively.

How to Recall an Email in Outlook: A Step-by-Step Guide

Now, let’s elaborate on the process of recalling an email in Outlook, broken down into two main stages: initiating the recall and confirming its success.

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Initiation of Recall Process

Microsoft Outlook provides users with a robust feature to recall emails, which can be a lifesaver in scenarios where an email was sent unintentionally or to the wrong recipient. Here’s how to recall an email:

  1. Open your ‘Sent Items’ folder in Outlook.
  2. Find and select the email that you wish to recall. 
  3. Once open, navigate to the ‘Message’ tab in the toolbar at the top of your Outlook window.
  4. Click on ‘Actions’ in the drop-down menu, followed by ‘Recall This Message’.
  5. A dialog box will appear with two options: ‘Delete unread copies of this message’ or ‘Delete unread copies and replace with a new message’. Select the option that suits your needs

By following these instructions, you can successfully initiate the recall process for a sent email. However, there are certain conditions that need to be fulfilled for a recall to work, which we’ll touch upon in a later section.

Confirming the Recall

Once the recall is initiated, it’s essential to confirm if it was successful. Here’s how you can do that:

  1. When the recall dialog box opens, tick the checkbox that says ‘Tell me if recall succeeds or fails for each recipient’.
  2. Click ‘OK’ to initiate the recall.
  3. Outlook will send you a notification message indicating whether the recall was successful or not for each recipient. This message will be located in your ‘Inbox’.

In the event that the recall was unsuccessful, the recipient might still get a message indicating that you attempted to recall the email. In such a case, you may need to follow up with the recipient directly.

The process of recalling an email in Outlook is straightforward, but keep in mind that the success of the recall is highly dependent on the email’s status (read or unread) at the recipient’s end and the settings on their Outlook client. Always double-check your emails before hitting send to minimize the need for recalls.

Understanding the Limitations of Email Recall in Outlook 

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While the recall feature in Outlook is undoubtedly powerful, it’s essential to acknowledge its limitations to utilize it effectively. Let’s look at some of these limitations and the conditions under which the recall function may not work as expected.

When Does Email Recall Fail?

Recalling an email won’t always be successful, and this could be due to several reasons:

  • Email already opened: If the recipient has already opened the message, you can’t recall it. However, if you chose the option to replace the message, they’ll still get the new message.
  • Recipient’s email program: The recall feature only works if the recipient is using the same email client, i.e., Microsoft Outlook. If they’re using a different email client, the recall will fail.
  • Email moved to a different folder: If the recipient has rules set up that automatically move your emails to a different folder, not the inbox, the recall attempt will fail.
  • Public folder viewing: If the recipient views the message in a public folder before viewing it in their inbox, the recall will fail.
  • Recipient’s server settings: Some server settings may prevent message recalls, making your attempts unsuccessful.

Verifying Recall Success

As we mentioned in the previous section, Outlook offers a feature where it notifies you of the success or failure of the recall. When you receive this notification, it’s important to read it carefully. A successful recall will be clearly stated. However, if the recall fails, the notification will provide a reason for the failure.

Being aware of these limitations allows you to manage your expectations and use the recall feature more effectively. However, to avoid the need for recalls, consider practicing thorough email reviews before sending them. Also, learning how to handle situations where a recall fails can help maintain professionalism and manage potential miscommunication.

How to Rescind and Retract Emails in Outlook

While recalling an email is a commonly known feature in Microsoft Outlook, you may also hear terms like “rescind” and “retract” emails being used in similar contexts. It’s important to understand the differences between these terms to fully grasp how email control works in Outlook.

Rescinding an Email

To “rescind” an email essentially means to revoke, cancel, or repeal it. In the context of email, this term is often used interchangeably with “recall”. However, it’s crucial to note that the process and results are the same as recalling an email in Outlook.

When you rescind an email in Outlook, you follow the same steps as when you recall an email. The same limitations and conditions also apply. If the rescind is successful, the original email will be deleted from the recipient’s inbox, provided the email was unread and the recipient’s email client and server allow for such an action.

Retracting an Email

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The term “retract” is also frequently used in the realm of email communication. However, unlike recall and rescind, retracting an email doesn’t technically refer to a specific feature in Outlook or most other email clients.

The idea of retracting an email typically involves sending a follow-up email to acknowledge an error in the original message, provide correct information, or ask the recipient to disregard the previous email. It’s more of a manual, etiquette-based process rather than a technical email feature.

Here’s a suggested way to retract an email:

  1. Draft a new email to the same recipient(s).
  2. In the subject line, indicate that this email is a correction or retraction of the previous email. For instance, “RETRACTION: [Original Email Subject]” or “CORRECTION: [Original Email Subject]”.
  3. In the email body, apologize for the mistake, provide the correct information, or clarify what part of the original email should be disregarded.
  4. Send the email.

While the terms recall, rescind, and retract might seem interchangeable, they refer to different processes within email communication. Understanding these distinctions helps you to more effectively manage email errors when they occur.

Best Practices for Email Recall

Effectively recalling, rescinding, or retracting emails can be an art in itself. To help you master this process, here are some best practices for managing emails, with a specific focus on the recall feature in Outlook.

Think Before You Click 

Perhaps the most important advice is to prevent the need for an email recall in the first place. Take a moment to review your email before you send it. Check the recipients, the content, and any attachments to make sure everything is correct and appropriate. This practice not only reduces the chance of needing to recall an email but also contributes to more professional and effective communication overall.

Timeliness is Key

If you need to recall an email, do it as quickly as possible. The longer an email stays in the recipient’s inbox, the higher the chance that it will be opened, making it impossible to recall. If you notice a mistake immediately after sending an email, initiate the recall process right away.

Be Aware of Recipient’s Email Client

As discussed previously, the recall feature only works if both you and the recipient are using Microsoft Outlook. If your recipient is using a different email client, consider retracting the email by sending a follow-up email to correct the error.

Choose the Right Recall Option

Outlook provides two recall options: delete the message or replace it with a new one. Choose the option that best suits your situation. If you need to correct information in the original email, using the replace option can save you time, as it allows you to correct the mistake in the recall process.

Manage Recall Failures Professionally 

Sometimes, recalls fail. In such cases, it’s important to manage the situation professionally. If you’re informed of a recall failure, consider sending a follow-up email to address the error. Apologize for any confusion and provide the correct information.

Implementing these best practices can help you navigate the recall feature in Outlook more effectively. Remember, everyone makes mistakes, but it’s how you handle them that sets the tone for your professional communication.

Alternatives to Email Recall

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While Outlook’s recall feature is undoubtedly helpful, it isn’t foolproof. There are a few alternative strategies you can employ to avoid or correct email mistakes:

  • Delay Delivery: One method is to schedule your emails to be sent with a delay. This way, if you spot a mistake just after hitting send, you have a window to correct it before the email actually goes out.
  • Read Receipts: Using read receipts can let you know if an email has been opened by the recipient. This helps determine whether recalling an email would be successful.
  • Follow-up Email: If a recall fails or isn’t possible, sending a follow-up email to address and correct the mistake is a good practice.
  • Email Rules: Setting up email rules to automatically check your emails for certain errors or oversights can help prevent mistakes.
  • Drafts: Consider writing important emails in a draft first, then reviewing and sending them later. This can provide some buffer time to spot any mistakes.

While these alternatives can be helpful, the most effective strategy is to always review your emails carefully before sending them out. This practice is especially crucial for professional communication, as it helps maintain a positive and professional image.


Mastering the art of recalling, rescinding, or retracting emails can save you from potentially embarrassing or problematic situations. While Outlook’s recall feature is a powerful tool, it’s equally important to understand its limitations and to adopt best practices for effective email management. 

Remember, the key to successful communication lies not just in the ability to correct mistakes, but more importantly, in the effort to prevent them in the first place. It’s always easier to prevent the awkward situation of recalling an email and the stress that comes with it.  

Frequently Asked Questions about Email Recall in Outlook

Over the years, various questions about the recall feature in Outlook have surfaced. Here, we’ve compiled and answered some of the most commonly asked ones.

Can I recall an email if I’m not using the Outlook application?

Yes, you can. As long as you and the recipient are both using Outlook accounts, you can recall an email even from the web-based Outlook platform.

Can I recall an email sent to a non-Outlook email client?

Unfortunately, no. The recall feature only works if the recipient is using Microsoft Outlook.

Does the recipient know if I’ve recalled an email?

If the recall is successful, the email will simply disappear from their inbox. If the recall fails, the recipient will get a notification indicating that you tried to recall the message.

Can I recall an email that was sent several days ago?

Technically, you can attempt to recall an email at any time. However, the chances of a successful recall decrease the longer the email stays in the recipient’s inbox.

If I send an email to multiple recipients, can I recall it from just one recipient?

No, when you recall an email, the recall applies to all recipients.

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